Frequently asked questions
Need help with your order or have a question about one of our products? Please get in touch with our support team via support@moriqo.com
Our customer support is available everyday.
Average answer time: Immediately!
❓ How long will my order take to arrive?
Orders are processed within 1–2 business days. Most deliveries arrive within 5–8 business days, and you'll get a tracking link by email as soon as your order ships.
❓Do you offer free shipping?
Yes — we offer free shipping on all orders. No minimums, no surprise fees at checkout.
❓What's your return policy?
We stand behind everything we sell with a 30-day satisfaction guarantee. If it's not right, return it within 100 days of delivery (unused, original condition) for a refund or exchange — just email support@moriqo.com.)
❓How do I track my order?
Once it ships, we'll email you a tracking link. You can also use our Track Your Order page — note tracking can take 1–3 business days to start updating.
❓Can I change or cancel my order?
We process orders fast, so email support@moriqo.com as soon as possible and we'll do our best to update or cancel before it ships.
❓What payment methods do you accept?
All major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay and PayPal. Checkout is fully secure and encrypted.
❓Are your products quality-checked?
Yes. Every item is hand-picked and vetted for quality and durability before it reaches you — and backed by our 30-day guarantee.
❓How do I contact you?
Our team is here to help. Email support@moriqo.com and we'll get back to you quickly — world-class after-sales care is what we're about.
